Research Interests

• Healthcare: human-AI interaction, health IT, hospital operations, nursing home regulation
• Retail: generative AI deployment, e-commerce platforms, fashion retail
• Supply Chain: contracting, capacity investment, global operations

Research Methodologies

Causal inference, field experiments, economic and game-theoretic modeling

Working Papers

1. Generative AI in Action: Field Experimental Evidence on Worker Performance in E-Commerce Customer Service Operations  (with X. Ni, Y. Wang, T. Feng, Y. Wang, C. Zhou), 2024. [SSRN]
2. When Peers Matter More: The Dominance of Social Influence Over Algorithm Accuracy in Patient Decision Making (with S. Sun, S. F. Lu, W. Gu), 2024. [SSRN]
3. Nonprofit vs. For-Profit: Allocation of Beds and Access to Care in U.S. Nursing Homes (with Y. Jiang and J. A. Van Mieghem), 2024. [SSRN]
4. The Value of Curated Boxes: Evidence from an Online Omnichannel Fashion Retailer (with Y. Wang), 2024. [SSRN]
5. Gender Bias in Job Assignment: Evidence from Retail Frontline Managers (with R. Chen, S. F. Lu, and S. Huang), 2024. [SSRN]

Journal Publications

1. Does Social Media Dominate Government Report Cards in Influencing Nursing Home Demand? (with Y. Li, S. F. Lu), Manufacturing and Service Operations Management, 2023, 25(6) 2085-2105. [SSRN] [Journal]
2. Estimating the Stockout-Based Demand Spillover Effect in a Fashion Retail Setting (with S. Li, S. F. Lu, and S. Huang), Manufacturing and Service Operations Management, 2023, 25(2) 468-488. [SSRN] [Journal]
3. Does Customer Email Engagement Improve Profitability? Evidence from a Field Experiment in Subscription Service Retailing (with Y. Wang and P. Shi), Manufacturing and Service Operations Management, 2022, 24(5) 2703-2721. [SSRN] [Journal]
4. Does Nonprofit Ownership Matter for Firm Performance? Financial Distress and Ownership Conversion of Nursing Homes (with S. F. Lu), Management Science, 2022, 68(7) 5127-5145. [SSRN] [Journal]
5. The Value of Health Information Technology Interoperability: Evidence from Interhospital Transfer of Heart Attack Patients (with Y. Li, S. F. Lu, and J. Chen), Manufacturing and Service Operations Management, 2022, 24(2) 827-845. [SSRN] [Journal]
6. Buyback Pricing of Durable Goods in Dual Distribution Channels (with G. Esenduran and J. M. Swaminathan), Manufacturing and Service Operations Management, 2020, 22(2) 412-428. [SSRN] [Jounal]
7. Optimizing Local Content Requirements under Technology Gaps (with S. Cui), Manufacturing and Service Operations Management, 2019, 21(1) 213-230. [SSRN] [Jounal]
8. Distance, Quality, or Relationship? Interhospital Transfer of Heart Attack Patients (with S. F. Lu), Production and Operations Management, 2018, 27 (12) 2251-2269. [SSRN] [Journal]
9. Acute Myocardial Infarction in Patients with Paraplegia: Characteristics, Management, and Outcomes (with S. F. Lu, S. C. Smith Jr., and X. Dai), The American Journal of Medicine (Impact Factor 5.550), 2018, 131(5) 574.e1-574.e11. [Journal]
10. Acute Myocardial Infarction in Patients with Paraplegia: Percutaneous Coronary Intervention or Coronary Artery Bypass Grafting? (with X. Dai, S. F. Lu, and S. C. Smith Jr.), JACC: Cardiovascular Interventions (Impact Factor 9.881), 2018, 11(4) S8-S9. [Journal]
11. Do Mandatory Overtime Laws Improve Quality? Staffing Decisions and Operational Flexibility of Nursing Homes (with S. F. Lu), Management Science, 2017, 63(11) 3566-3585. [SSRN] [Journal]
12. Dynamic Bargaining in a Supply Chain with Asymmetric Demand Information (with Q. Feng and G. Lai) Management Science, 2015, 61(2) 301-315. [SSRN] [Jounal]
13. The Role of Contract Negotiation and Industry Structure in Production Outsourcing (with Q. Feng), Production and Operations Management, 2013, 22(5) 1299-1319. [SSRN] [Jounal]
14. Supply Chain Contracting Under Competition: Bilateral Bargaining vs. Stackelberg (with Q. Feng), Productions and Operations Management, 2013, 22(3) 661-675. [SSRN] [Jounal]
15. The Strategic Perils of Low Cost Outsourcing (with Q. Feng), Management Science, 2012, 58(6) 1196-1210. [SSRN] [Jounal]
16. Capacity Allocation over a Long Horizon: The Return on Turn-and-Earn (with M. A. Lariviere), Manufacturing and Service Operations Management, 2012, 14(1) 24-41. [SSRN] [Jounal]
17. On the Role of Demand and Strategic Uncertainty in Capacity Investment and Disinvestment Dynamics (with D. Besanko, U. Doraszelski, and M. Satterthwaite), International Journal of Industrial Organization, 2010, 28(4) 383-389. [SSRN] [Jounal]
18. Lumpy Capacity Investment and Disinvestment Dynamics (with D. Besanko, U. Doraszelski, and M. Satterthwaite), Operations Research, 2010, 58(4) 1178-1193. [SSRN] [Jounal]
19. Incentives for Quality through Endogenous Routing (with J. A. Van Mieghem and R. C. Savaskan), Manufacturing and Service Operations Management, 2009, 11(2) 254-273. [SSRN] [Jounal]
20. Multimarket Facility Network Design with Offshoring Applications (with J. A. Van Mieghem), Manufacturing and Service Operations Management, 2009, 11(1) 90-108. [SSRN] [Jounal]

Book Chapters

1. Supply Chain Management (with J. M. Swaminathan), International Encyclopedia of Social and Behavioral Sciences, edited by James D. Wright, 2015. Elsevier, 2nd edition, Vol 23, pp. 709-713. [SSRN]
2. Outsourcing Design to Asia: ODM Practices (with Q. Feng), Managing Supply Chains on the Silk Road: Strategy, Performance and Risk, edited by Çağrı Haksöz, Ananth Iyer, and Sridhar Seshadri, 2012. CRC Press, pp. 169-184. [SSRN]