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Tami Kim
Curriculum Vitae
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Tami Kim
Curriculum Vitae
Popular Writing
Cases
In the Media
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Tami Kim
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Popular Writing
Popular Writing
Beyond Starbucks: How Racism Shapes Customer Service – The New York Times
Why Using Payment Apps Can Hurt Your Relationships – The Wall Street Journal
Fighting Bias on the Frontlines – Harvard Business Review
Ads That Don’t Overstep - Harvard Business Review
Racism in Customer Service – Behavioral Scientist
Cooks Make Tastier Food When They Can See Their Customers – Harvard Business Review