Scott Neslin

Albert Wesley Frey Professor of Marketing

SuperBoss test title

Scott A. Neslin has been at the Tuck School since completing his PhD in 1978 at the Sloan School of Management, MIT. He has served as a Visiting Scholar at the Stern School of Business, NYU (January, 2020-present), the School of Management, Yale University (1989-90) and the Teradata/Duke CRM Center located at the Fuqua School of Management, Duke University (2002), and the Graduate School of Business, Columbia University (2009-2010).

Professor Neslin's expertise includes customer analytics, sales promotion, and marketing mix models. He has researched the application of predictive modeling for cross-selling and identifying customer “churners," evaluated the effectiveness of loyalty programs, and examined the determinants of customer channel migration and "research shopping". He has investigated the impact of promotion on consumer stockpiling, brand loyalty, and consumption, as well as the role of advertising in reinforcing brand loyalty.

He has published several articles on these topics in journals such as Marketing Science, Journal of Marketing Research, Journal of Marketing, and Journal of Interactive Marketing. He is co-author with Professor Robert C. Blattberg of the book, Sales Promotion: Concepts, Methods, and Strategies; co-author with Robert C. Blattberg and Byung-Do Kim of the book Database Marketing: Analyzing and Managing Customers, and author of the monograph Sales Promotion. He is an Associate Editor for Journal of Marketing and on the editorial boards of the Journal of Marketing Research, Journal of Interactive Marketing, Journal of the Academy of Marketing Science, and Marketing Letters.


Books and Publications  //

Learn more.

Retailer Apps: A New Channel for Customer Engagement  //

Scott Neslin uncovers the best customer segments for retailer mobile apps. Read the article.

Prescription for Health and Profits  //

Scott Neslin examines patient compliance and persistence in pharmaceuticals and finds valuable lessons for marketing and public policy. Read more.






  • PhD, Massachusetts Institute of Technology, 1978
  • BS, Cornell University, 1974