EDUCATION

• Massachusetts Institute of Technology, PhD in Operations Research, 1995; MS in Operations Research, 1993
• Harvard University, BA magna cum laude in Applied Mathematics, 1988

EMPLOYMENT

• Professor of Operations Management, Tuck School of Business at Dartmouth, 2011–present
• Faculty Co-Director, Master of Health Care Delivery Science Program, 2015-present
• Associate Professor of Business Administration, Tuck School of Business at Dartmouth, 2005–2011
• Associate Professor of Operations Management, William E. Simon School of Business Administration, University of Rochester, 2001–05
• Xerox Assistant Professor of Operations Management, William E. Simon School of Business Administration, University of Rochester, 1995–2001
• Teaching and Research Assistant, Massachusetts Institute of Technology, 1990–95
• Research Associate, Massachusetts Port Authority, Logan Airport, Boston, MA, 1992 (summer)
• Research Associate, MITRE Center for Advanced Aviation Systems, McLean, Virginia, 1993 (summer)
• High School Mathematics Teacher, Northfield Mount Hermon School, Northfield, MA, 1988–90

HONORS AND AWARDS

• Finalist, M&SOM Best Paper Award (2013), for “Work Expands to Fill the Time Available: Capacity Estimation and Staffing under Parkinson’s Law,” with S. Hasija and E. Pinker.
• Meritorious service awards from the journals Manufacturing & Service Operations Management (2009, 2008), Management Science (2009), and Operations Research (2000–2003, 1998, 1996).
• Superior teaching awards from the Simon School full-time MBA classes of 2001, 2003, 2004 and 2005 and the Executive MBA classes of 2000 and 2002.
• Simon School Teaching Honor Roll for student evaluations that place among the top 5 in the school (spring, 1999; winter and spring, 2000; winter, 2001; winter and spring, 2002; spring 2003; winter and spring, 2004 winter, 2005).
• Listed among the Simon School’s “Outstanding Faculty” in the Business Week Guide to the Best Business Schools, 2001 and 2002 editions. Second place, M&SOM student paper competition (2000), for “Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation,” with S. Netessine and G. Dobson.
• MIT's Harold Hazan Award for outstanding teaching in EE/CS (1992).

RESEARCH GRANTS AND FELLOWSHIPS

• Research grant to the Simon School with a total budget of $27,000 from the Federal Aviation Administration for research under the White House Commission on Safety and Security (1997)
• FAA Graduate Research Award on Public Sector Aviation Issues (1991)

Professional Activity

• Associate Editor for Management Science (2000-present)
  Associate Editor, M&SOM (2006-present)
  Associate Editor for Operations Research (1999-2010)
  Editorial Review Board, M&SOM (2002-2005)
  Editorial Review Board, Journal of Revenue and Pricing Management (2003-2012); Senior Editor for Production and Operations Management (2003-present)
• Vice-Chair (2006-07), Chair (2007-08), and board member (2008-2009), INFORMS Revenue Management and Pricing Section
• Chair of the Practice Prize Committee, INFORMS Revenue Management and Pricing Section (2009-2011)
• OR/MS Today Advisory Committee (2005-present, Chair 2007-2009)
• Cluster Co-Chair, Revenue Management and Dynamic Pricing, INFORMS Denver (2004)
• Member of INFORMS; Expository Writing Award Committee (2013), INFORMS Public Awareness Committee (1998-2003); Vice President of the INFORMS Section on Public Policy and Processes (1996-1999); Regular teacher in the INFORMS high school outreach program.
• Ad hoc referee for Operations Research, Management Science, Manufacturing & Service Operations Research, Transportation Science, Production and Operations Management, INTERFACES, European Journal of Operations Research , IIE Transactions, Operations Research Spectrum, Naval Research Logistics, Computers and Operations Research, Informs Transactions on Education, Journal of Retailing, Journal of Traumatic Stress, AGIFORS Ana Valicek Award (2013), M&SOM Services Special Interest Group conference (2008, 2009, 2012), M&SOM Section conference (2009, 2010), INFORMS George B. Dantzig Dissertation Award (2005; chair 2006), M&SOM Best Paper Competition (2012), M&SOM student paper competition (2001, 2002, 2009, 2010), INFORMS Junior Faculty Interest Group competition (2008), and the POMS Wickham Skinner Award for best unpublished paper (2006)

MEDIA CITATIONS

• Quoted in Slate.com (2013)
• Quoted in USAToday (2010)
• The Washington Post (2007)
• Christian Science Monitor (2006)
• CFO Magazine (2006)
• Wall Street Journal (2006)
• Boston Herald (2006)
• AP Newswire (2005)
• Knight Ridder Newspapers (2004)
• San Jose Mercury News (2001–2002)
• Airline Financial News (1996)
• The Sporting News (1995).

PHD COMMITTEES

• At the University of Alberta: Fernanda Campello (2013). 
• At the Simon School: Hsiao-Hui Lee (2010), Sameer Hasija (2007), Praneet Singh (2007), David Huff (2003), Jiri Chod (2002), Pranab Majumder (2001), Serguei Netessine (2001), Reynold Byers (2000), Effie Stavrulaki (1997).
• At NYU-Stern: Xing Hu (2010).
• At Indian Institute of Science, Bangalore: Sri Vanamal V.
• At the Rotman School, University of Toronto: Hao Qian (2004).
• At the Institut d’Administration et de Gestion, CORE, Louvain-la-Neuve, Belgium: Nathalie Tabordon (2003).

TEACHING AND CURRICULUM DEVELOPMENT

MBA

• Tuck core course in Decision Science to full-time MBA students (2005-present). Avg. instructor evaluation: 5.2/6.0.
• Tuck elective on Service Operations Management to full-time MBA students (2007-2014). Avg. instructor evaluation: 5.5/6.0.
• Course on Spreadsheet Modeling in the Tuck Business Bridge program for undergraduates and recent graduates of arts and sciences colleges (2006-2007).

Tuck Executive Education

• Masters in Health Care Delivery Science: “Health Care Operations Management” (2012-present). Avg. instructor evaluation: 4.97/5.0.
• Tuck Executive Program (TEP): “Integrating Marketing and Operations Strategy” and “Supply Chain Performance and Coordination” (2013-present).
• Mastering the Supply Chain for minority business entrepreneurs (2006-2007).
• Operations Strategy for a program on Building Successful Native American Businesses (2008).