Massachusetts Institute of Technology, PhD in Operations Research, 1995; MS in Operations Research, 1993
Harvard University, BA magna cum laude in Applied Mathematics, 1988
Professor of Operations Management, Tuck School of Business at Dartmouth, 2011–present
Faculty Co-Director, Master of Health Care Delivery Science Program, 2015-present
Associate Professor of Business Administration, Tuck School of Business at Dartmouth, 2005–2011
Associate Professor of Operations Management, William E. Simon School of Business Administration, University of Rochester, 2001–05
Xerox Assistant Professor of Operations Management, William E. Simon School of Business Administration, University of Rochester, 1995–2001
Teaching and Research Assistant, Massachusetts Institute of Technology, 1990–95
Research Associate, Massachusetts Port Authority, Logan Airport, Boston, MA, 1992 (summer)
Research Associate, MITRE Center for Advanced Aviation Systems, McLean, Virginia, 1993 (summer)
High School Mathematics Teacher, Northfield Mount Hermon School, Northfield, MA, 1988–90
HONORS AND AWARDS
Finalist, M&SOM Best Paper Award (2013), for “Work Expands to Fill the Time Available: Capacity Estimation and Staffing under Parkinson’s Law,” with S. Hasija and E. Pinker.
Meritorious service awards from the journals Manufacturing & Service Operations Management (2009, 2008), Management Science (2009), and Operations Research (2000–2003, 1998, 1996).
Superior teaching awards from the Simon School full-time MBA classes of 2001, 2003, 2004 and 2005 and the Executive MBA classes of 2000 and 2002.
Simon School Teaching Honor Roll for student evaluations that place among the top 5 in the school (spring, 1999; winter and spring, 2000; winter, 2001; winter and spring, 2002; spring 2003; winter and spring, 2004 winter, 2005).
Listed among the Simon School’s “Outstanding Faculty” in the Business Week Guide to the Best Business Schools, 2001 and 2002 editions. Second place, M&SOM student paper competition (2000), for “Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation,” with S. Netessine and G. Dobson.
MIT's Harold Hazan Award for outstanding teaching in EE/CS (1992).
RESEARCH GRANTS AND FELLOWSHIPS
Research grant to the Simon School with a total budget of $27,000 from the Federal Aviation Administration for research under the White House Commission on Safety and Security (1997)
FAA Graduate Research Award on Public Sector Aviation Issues (1991)
Associate Editor for Management Science (2000-present)
Associate Editor, M&SOM (2006-present)
Associate Editor for Operations Research (1999-2010)
Editorial Review Board, M&SOM (2002-2005)
Editorial Review Board, Journal of Revenue and Pricing Management (2003-2012); Senior Editor for Production and Operations Management (2003-present)
Vice-Chair (2006-07), Chair (2007-08), and board member (2008-2009), INFORMS Revenue Management and Pricing Section
Chair of the Practice Prize Committee, INFORMS Revenue Management and Pricing Section (2009-2011)
Cluster Co-Chair, Revenue Management and Dynamic Pricing, INFORMS Denver (2004)
Member of INFORMS; Expository Writing Award Committee (2013), INFORMS Public Awareness Committee (1998-2003); Vice President of the INFORMS Section on Public Policy and Processes (1996-1999); Regular teacher in the INFORMS high school outreach program.
Ad hoc referee for Operations Research, Management Science, Manufacturing & Service Operations Research, Transportation Science, Production and Operations Management, INTERFACES, European Journal of Operations Research , IIE Transactions, Operations Research Spectrum, Naval Research Logistics, Computers and Operations Research, Informs Transactions on Education, Journal of Retailing, Journal of Traumatic Stress, AGIFORS Ana Valicek Award (2013), M&SOM Services Special Interest Group conference (2008, 2009, 2012), M&SOM Section conference (2009, 2010), INFORMS George B. Dantzig Dissertation Award (2005; chair 2006), M&SOM Best Paper Competition (2012), M&SOM student paper competition (2001, 2002, 2009, 2010), INFORMS Junior Faculty Interest Group competition (2008), and the POMS Wickham Skinner Award for best unpublished paper (2006)
Quoted in Slate.com (2013)
Quoted in USAToday (2010)
The Washington Post (2007)
Christian Science Monitor (2006)
CFO Magazine (2006)
Wall Street Journal (2006)
Boston Herald (2006)
AP Newswire (2005)
Knight Ridder Newspapers (2004)
San Jose Mercury News (2001–2002)
Airline Financial News (1996)
The Sporting News (1995).
At the University of Alberta: Fernanda Campello (2013).
At the Simon School: Hsiao-Hui Lee (2010), Sameer Hasija (2007), Praneet Singh (2007), David Huff (2003), Jiri Chod (2002), Pranab Majumder (2001), Serguei Netessine (2001), Reynold Byers (2000), Effie Stavrulaki (1997).
At NYU-Stern: Xing Hu (2010).
At Indian Institute of Science, Bangalore: Sri Vanamal V.
At the Rotman School, University of Toronto: Hao Qian (2004).
At the Institut d’Administration et de Gestion, CORE, Louvain-la-Neuve, Belgium: Nathalie Tabordon (2003).
TEACHING AND CURRICULUM DEVELOPMENT
Tuck core course in Decision Science to full-time MBA students (2005-present). Avg. instructor evaluation: 5.2/6.0.
Tuck elective on Service Operations Management to full-time MBA students (2007-2014). Avg. instructor evaluation: 5.5/6.0.
Course on Spreadsheet Modeling in the Tuck Business Bridge program for undergraduates and recent graduates of arts and sciences colleges (2006-2007).
Tuck Executive Education
Masters in Health Care Delivery Science: “Health Care Operations Management” (2012-present). Avg. instructor evaluation: 4.97/5.0.
Tuck Executive Program (TEP): “Integrating Marketing and Operations Strategy” and “Supply Chain Performance and Coordination” (2013-present).
Mastering the Supply Chain for minority business entrepreneurs (2006-2007).
Operations Strategy for a program on Building Successful Native American Businesses (2008).