In the Media
Demands for Tips Are Up. Actual Tipping, Not So Much.
Sep 15, 2023 // Features Laurens Debo in a piece about consumer tipping behavior. Research by Debo concludes that people tip for two fundamental reasons: gratitude to someone who provided a service, and pressure to comply with a social norm.
View at The Wall Street Journal
Business School Insider
Mar 13, 2023 // A roundup of business school news and insights highlights research by Laurens Debo which found that emergency department patients were more satisfied, on average, when they were informed of their wait-time.
View at Financial Times
What Safe Shopping Looks like during the Pandemic
Jul 24, 2020 // Laurens Debo offers three principles—based on the fundamentals of operations management, their research on traffic flow within stores, and information about the transmission of COVID-19—to help retailers implement social distancing.
View at Harvard Business Review
Why Startups Should Think Twice about Referral Priority Waitlists
Aug 24, 2018 // Laurens Debo, associate professor of business administration and the Harvey H. Bundy III T’68 Faculty Fellow, writes that startups should be careful when considering referral priority waitlists, which move users toward the front of the queue once they convince others to sign up.
View at Medium
Refer a Friend, Jump the Line
Nov 14, 2016 // Tuck professor Laurens Debo examines a new method for dealing with product waitlists.
View at Tuck News
Why attempts to cut medical wait times can backfire
Mar 03, 2016 // Giving patients more information and choices can increase the wait times to see preferred providers.
View at Capital Ideas
What's Your Approach To Your Queueing Experience?
Feb 28, 2016 // Laurens Debo developed a system that allows people to trade their place in a line for a monetary reward.
View at Forbes
The Surprising Benefit of Long Queues for Customers and Business
Oct 01, 2014 // Long lines can be very good for business, as long as they are not too long. Research shows that long lines help customers learn what’s worth waiting for, and help businesses attract uninformed customers.
View at Ideas For Leaders
Waiting In Line: Why we often put up with long queues
May 29, 2014 // Why do we do the very thing we say we hate doing, i.e. waiting in line?
View at KPCC
You Love Waiting In Line For Restaurants
May 14, 2014 // Laurens Debo says that, while people say they hate lines, they wait in them anyway.
View at Chicagoist