Tuck

Robert Shumsky

Professor of Operations Management


About

Professor Shumsky has research and teaching interests in operations management and decision science. His current research focuses on the interactions among quality, flexibility and efficiency in service systems.

He has conducted research on the U.S. air traffic management system and studied transportation operations for state agencies and the Federal Aviation Administration. He has also served as a consultant for both manufacturing and service operations, including call centers and health care providers.

Areas of Interest

Operations Management  //

  • Improving quality and efficiency in service operations
  • Service supply chains
  • Airline revenue management

Contact

E-Mail

Phone

603-646-8137

Fax

603-646-1308

Degree

  • Massachusetts Institute of Technology, PhD in Operations Research, 1995; MS in Operations Research, 1993
  • Harvard University, BA, magna cum laude, in Applied Mathematics, 1988